{"id":2822,"date":"2026-06-02T10:37:04","date_gmt":"2026-06-02T10:37:04","guid":{"rendered":"https:\/\/pioneerinsurance.ae\/stage\/?page_id=2822"},"modified":"2026-06-11T11:16:41","modified_gmt":"2026-06-11T11:16:41","slug":"feedback-and-complaints","status":"publish","type":"page","link":"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/","title":{"rendered":"Feedback and Complaints"},"content":{"rendered":"\n\n\n<section class=\"in--banner about--banner  wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.2s\" id=\"banner\">\n\n    <div class=\"container\">\n\n        <div class=\"row\">\n\n            \n            <div class=\"col-md-8 d-flex align-self-center\">\n\n                <div class=\"in--banner--content\">\n\n                    \n                        <h1 class=\"h1\">Feedback and Complaints<\/h1>\n\n                    \n                    \n                        <p>Your feedback helps us improve. If something has not met your expectations, we want to hear about it and we want to put it right.<\/p>\n\n                    \n                      \n                <\/div>\n\n            <\/div>\n\n            \t\t\t\n\t\t\n\n        <\/div>\n\n    <\/div>\n\n\n    \t<div class=\"breadcrump--section wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.3s\">\n            <div class=\"container\">\n                    <nav aria-label=\"breadcrumb\">\n\n                                                <ol class=\"breadcrumb\">\n\n                            \n                                                                    <li class=\"breadcrumb-item\">\n                                        <a href=\"https:\/\/pioneerinsurance.ae\/stage\/\" target=\"\">\n                                            Home                                        <\/a>\n                                    <\/li>\n\n                                \n                            \n                                                                    <li class=\"breadcrumb-item\" aria-current=\"page\">\n                                        Feedback and Complaints                                    <\/li>\n                                \n                            \n                        <\/ol>\n                        \n                    <\/nav>\n        <\/div>\n                <\/div>\n\n\n\n    \n<\/section>\n\n\n<section class=\"pioneer--insurance section--padding\"  id=\"\">    \n\t<div class=\"container\">\n\n        <!-- Title + Button Row -->\n        <div class=\"row\">\n                        <div class=\"col-lg-7 wow fadeInDown\" data-wow-delay=\"0.2s\" data-wow-duration=\"1s\">\n                <h2 class=\"h3\">Your Experience Matters to Us<\/h2>\n            <\/div>\n            \n<!--                         <div class=\"col-md-4 col-lg-6 text-sm-end wow fadeInDown\" data-wow-delay=\"0.6s\" data-wow-duration=\"1s\">\n                <a href=\"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/#getaquote\" class=\"btn btn--border--blue\" target=\"\">\n                    <span>Submit Your Feedback<\/span>\n                    <img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/themes\/teq-pioneer\/assets\/images\/icons\/b-arrow.svg\" class=\"svg\" loading=\"lazy\" alt=\"arrow\">\n                <\/a>\n            <\/div>\n             -->\n      \n            <div class=\"col-lg-6 col-xl-6 wow fadeInDown\" data-wow-delay=\"0.3s\" data-wow-duration=\"1s\">\n               <div class=\"inssurance--box clip--left \">\n                                                                        <img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/uploads\/2026\/06\/complaint2.webp\" loading=\"lazy\" alt=\"\" class=\"\" >\n                                                    <img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/uploads\/2026\/06\/complaint-img2-1.webp\" loading=\"lazy\" alt=\"\" class=\"\" >\n                                                            <\/div>\n            <\/div>\n\n            <div class=\"col-lg-6 col-xl-6\">\n                <div class=\"inssurance--content\">\n\n                                        <div class=\"inssurance--text wow fadeInDown\" data-wow-delay=\"0.5s\" data-wow-duration=\"1s\">\n                       <p><span style=\"font-weight: 400;\">We have been serving clients in the UAE for over 65 years, and that longevity is built on one thing: trust. If we have fallen short of the standard you expect, we want to know about it so we can address it quickly and fairly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you have a complaint about a policy, a claim, our service, or any other aspect of your experience with Pioneer, our team is here to listen, investigate, and resolve the matter as efficiently as possible.<\/span><\/p>\n                    <\/div>\n                    \n                    \t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"wow fadeInDown\" data-wow-delay=\"0.6s\" data-wow-duration=\"1s\">\n\t\t\t\t\t\t<a href=\"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/#getaquote\" \n\t\t\t\t\t\t    class=\"btn btn--border--blue\"  target=\"\">\n\t\t\t\t\t\t\t<span>Submit Your Feedback<\/span>\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/themes\/teq-pioneer\/assets\/images\/icons\/b-arrow.svg\" class=\"svg\" loading=\"lazy\" alt=\"arrow\">\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n                <\/div>\n            <\/div>\n\t\t\t\n\t\t\t\n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n<section class=\"coverage--section section--padding \" >\n    <div class=\"container\">\n <div class=\"title--grp\">\n\t \n\t \t\t \n                   \n            <div class=\"row\">\n                <div class=\"col-12 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.2s\">\n                    <h4 class=\"h3\">What You Can Expect<\/h4>\n\t\t\t\t\t<p class=\"pl\"><\/p>\n                <\/div>\n            <\/div>\n           \n                           <\/div>\n\n      \n\n                    <div class=\"row\">\n\n                                    <div class=\"col-md-6 col-lg-4 wow fadeInDown wow fadeInDown\" data-wow-delay=\"0.1s\" data-wow-duration=\"1s\"\n                         data-wow-duration=\"1s\"\n                         data-wow-delay=\"0.1s\">\n\n                        <div class=\"coverage--last--card last--card2\">\n                            <div>\n\n                                                                    <h4 class=\"h6\">We will acknowledge your complaint within 2 working days of receiving it<\/h4>\n                                \n                                \n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                                    <div class=\"col-md-6 col-lg-4 wow fadeInDown wow fadeInDown\" data-wow-delay=\"0.1s\" data-wow-duration=\"1s\"\n                         data-wow-duration=\"1s\"\n                         data-wow-delay=\"0.2s\">\n\n                        <div class=\"coverage--last--card last--card2\">\n                            <div>\n\n                                                                    <h4 class=\"h6\">We will assign a dedicated team member as your point of contact until the matter is resolved<\/h4>\n                                \n                                \n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                                    <div class=\"col-md-6 col-lg-4 wow fadeInDown wow fadeInDown\" data-wow-delay=\"0.1s\" data-wow-duration=\"1s\"\n                         data-wow-duration=\"1s\"\n                         data-wow-delay=\"0.3s\">\n\n                        <div class=\"coverage--last--card last--card2\">\n                            <div>\n\n                                                                    <h4 class=\"h6\">We will keep you informed of progress throughout the process<\/h4>\n                                \n                                \n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                                    <div class=\"col-md-6 col-lg-4 wow fadeInDown wow fadeInDown\" data-wow-delay=\"0.1s\" data-wow-duration=\"1s\"\n                         data-wow-duration=\"1s\"\n                         data-wow-delay=\"0.4s\">\n\n                        <div class=\"coverage--last--card last--card2\">\n                            <div>\n\n                                                                    <h4 class=\"h6\">We will aim to resolve your complaint as quickly as possible and provide a fair outcome<\/h4>\n                                \n                                \n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                                    <div class=\"col-md-6 col-lg-4 wow fadeInDown wow fadeInDown\" data-wow-delay=\"0.1s\" data-wow-duration=\"1s\"\n                         data-wow-duration=\"1s\"\n                         data-wow-delay=\"0.5s\">\n\n                        <div class=\"coverage--last--card last--card2\">\n                            <div>\n\n                                                                    <h4 class=\"h6\">We will treat every complaint with confidentiality and respect<\/h4>\n                                \n                                \n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n        \t\t\n\t\t\t\t\n\t\t\n\n    <\/div>\n<\/section>\n\n\n\n<section id=\"process-1133404743\" class=\"process--sec section--padding\">\n    <div class=\"container\">\n        <div class=\"row\">\n        \n           \n            <div class=\"col-12 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.3s\">\n                  <div class=\"title--grp\">\n                                 <h2 class=\"h3\">Our Complaints Handling Process<\/h2>\n                                                   <\/div>\n            <\/div>\n           \n\t\t\t\n            <!-- <div class=\"row\"> -->\n                <!-- <div class=\"col-12 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.5s\">\n                   \n                <\/div> -->\n            \n       \n\n                                                <div class=\"col-12 col-sm-6 col-md-4 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.4s\">\n                        <div class=\"process--bx\">\n                            <span class=\"no\">01<\/span>\n                                                            <h3 class=\"h4\">You Submit Your Complaint<\/h3>\n                                                                                        <p>Submit your feedback or complaint through our online form, by email at complaints@pioneerinsurance.ae, by phone on +971 4 357 3577, or via WhatsApp. Please include as much detail as possible, including your policy number if applicable.<\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-sm-6 col-md-4 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.6s\">\n                        <div class=\"process--bx\">\n                            <span class=\"no\">02<\/span>\n                                                            <h3 class=\"h4\">We Acknowledge Receipt<\/h3>\n                                                                                        <p>Within 2 working days, we will confirm that we have received your complaint and provide you with the name and contact details of the team member assigned to handle it.<\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-sm-6 col-md-4 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.8s\">\n                        <div class=\"process--bx\">\n                            <span class=\"no\">03<\/span>\n                                                            <h3 class=\"h4\">We Investigate<\/h3>\n                                                                                        <p>Your assigned team member will review the details of your complaint, gather any necessary information from internal records, insurers, or third parties, and assess the matter thoroughly.<\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-sm-6 col-md-4 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"1.0s\">\n                        <div class=\"process--bx\">\n                            <span class=\"no\">04<\/span>\n                                                            <h3 class=\"h4\">We Respond<\/h3>\n                                                                                        <p>We will provide you with our findings and, where appropriate, a proposed resolution. If we need additional time to investigate, we will let you know and provide a revised timeline.<\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-sm-6 col-md-4 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"1.2s\">\n                        <div class=\"process--bx\">\n                            <span class=\"no\">05<\/span>\n                                                            <h3 class=\"h4\">Resolution<\/h3>\n                                                                                        <p>We work with you to reach a fair outcome. If any corrective action is needed, we take it. Your feedback is also used to improve our processes and prevent similar issues in the future.<\/p>\n                                                    <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-sm-6 col-md-4 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"1.4s\">\n                        <div class=\"process--bx\">\n                            <span class=\"no\">06<\/span>\n                                                            <h3 class=\"h4\">Not Satisfied? You Can Escalate<\/h3>\n                                                                                        <p>If you are not satisfied with the outcome, you have the right to escalate your complaint to the Central Bank of the UAE (see below).<\/p>\n                                                    <\/div>\n                    <\/div>\n                            \n            \n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"submit--section py--lg\" id=\"getaquote\">\n\t\t<div class=\"img--bx d-none d-md-block\">\n\t\t<img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/themes\/teq-pioneer\/assets\/images\/motor\/submit-bg.webp\" loading=\"lazy\" alt=\"background image\">\n\t<\/div>\n\t\t\n\t\n\t<div class=\"container\">\n\t\t<div class=\"row \">\n\t\t\t<div class=\"col-12 col-md-9 col-lg-7 col-xl-5\">\n\t\t\t\t<div class=\"submit--wrapper wow fadeInDown\" data-wow-delay=\"0.5s\" data-wow-duration=\"1s\">\n\t\t\t\t\t<div class=\"submit--content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"h3\">We Have Made It Simple<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>You can submit your complaint or feedback in whichever way is most convenient for you:\r\nUse the form below to submit your complaint directly. We will acknowledge receipt within 2 working days.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"img--bx d-block d-md-none\">\n\t\t<img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/themes\/teq-pioneer\/assets\/images\/motor\/submit-bg.webp\" loading=\"lazy\" alt=\"background image\">\n\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2931-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2931\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/stage\/wp-json\/wp\/v2\/pages\/2822#wpcf7-f2931-o1\" method=\"post\" class=\"wpcf7-form init submit--form\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2931\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2931-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.6\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-12 form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/div>\n\n\t<div class=\"col-12 col-sm-7 form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/div>\n\n\t<div class=\"col-12 col-sm-5 form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-phonetext wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-phonetext form-control\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone No.\" value=\"\" type=\"text\" name=\"your-phone\" \/><input type=\"hidden\" name=\"your-phone-country-code\" class=\"wpcf7-phonetext-country-code\" \/><\/span>\n\t<\/div>\n\n\t<div class=\"col-12 form-group\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" placeholder=\"Enter Your Message\" name=\"your-message\"><\/textarea><\/span>\n\t<\/div>\n\n\t<div class=\"col-12\">\n\t\t<button class=\"btn btn--primary \" type=\"submit\"><span>Submit<\/span><\/button>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t\t\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n\n<section class=\"coverage--section section--padding \" >\n    <div class=\"container\">\n <div class=\"title--grp\">\n\t \n\t \t\t \n                           <\/div>\n\n      \n\n                    <div class=\"row\">\n\n                                    <div class=\"col-md-6 col-lg-4 wow fadeInDown wow fadeInDown\" data-wow-delay=\"0.1s\" data-wow-duration=\"1s\"\n                         data-wow-duration=\"1s\"\n                         data-wow-delay=\"0.1s\">\n\n                        <div class=\"coverage--last--card\">\n                            <div>\n\n                                                                    <h4 class=\"h6\">By Email<\/h4>\n                                \n                                                                  <!-- <p> -->\n\t\t\t\t\t\t\t\t\t  <p><span style=\"font-weight: 400\">Send your complaint to <a href=\"mailto:complaints@pioneerinsurance.ae\" target=\"_blank\" rel=\"noopener\">complaints@pioneerinsurance.ae<\/a> with as much detail as possible.<\/span><\/p>\n\t\t\t\t\t\t\t\t<!-- <\/p>   -->\n                                \n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                                    <div class=\"col-md-6 col-lg-4 wow fadeInDown wow fadeInDown\" data-wow-delay=\"0.1s\" data-wow-duration=\"1s\"\n                         data-wow-duration=\"1s\"\n                         data-wow-delay=\"0.2s\">\n\n                        <div class=\"coverage--last--card\">\n                            <div>\n\n                                                                    <h4 class=\"h6\">By Phone<\/h4>\n                                \n                                                                  <!-- <p> -->\n\t\t\t\t\t\t\t\t\t  <p><span style=\"font-weight: 400\">Call us on <a href=\"tel:+971 4 357 3577\" target=\"_blank\" rel=\"noopener\">+971 4 357 3577<\/a> during business hours (Monday to Friday, 8:00am to 5:30pm).<\/span><\/p>\n\t\t\t\t\t\t\t\t<!-- <\/p>   -->\n                                \n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                                    <div class=\"col-md-6 col-lg-4 wow fadeInDown wow fadeInDown\" data-wow-delay=\"0.1s\" data-wow-duration=\"1s\"\n                         data-wow-duration=\"1s\"\n                         data-wow-delay=\"0.3s\">\n\n                        <div class=\"coverage--last--card\">\n                            <div>\n\n                                                                    <h4 class=\"h6\">By WhatsApp<\/h4>\n                                \n                                                                  <!-- <p> -->\n\t\t\t\t\t\t\t\t\t  <p><span style=\"font-weight: 400\"><a href=\"https:\/\/wa.me\/+971566806868\" target=\"_blank\" rel=\"noopener\">Send us a message<\/a> on WhatsApp for a quick and convenient way to share your feedback.<\/span><\/p>\n\t\t\t\t\t\t\t\t<!-- <\/p>   -->\n                                \n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                \n            <\/div>\n        \t\t\n\t\t\t\t\n\t\t\n\n    <\/div>\n<\/section>\n\n\n<section class=\"coverage--section section--padding nomargin-coverage\" >\n    <div class=\"container\">\n <div class=\"title--grp\">\n\t \n\t \t\t \n                   \n            <div class=\"row\">\n                <div class=\"col-12 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.2s\">\n                    <h4 class=\"h3\">If Your Complaint Is Not Resolved<\/h4>\n\t\t\t\t\t<p class=\"pl\">We are committed to resolving every complaint fairly and efficiently. However, if you are not satisfied with the outcome of our internal complaints process, you have the right to escalate your complaint to the Central Bank of the UAE (CBUAE), which is the regulatory authority responsible for supervising insurance companies and brokers in the UAE.<br \/>\r\n<br \/>\r\nCentral Bank of the UAE Dispute Resolution:<br \/>\r\n<br \/>\r\nWebsite: https:\/\/www.centralbank.ae<br \/>\r\n<br \/>\r\nTelephone: +971 2 691 5555<br \/>\r\n<br \/>\r\nEmail: contactus@cbuae.gov.ae<\/p>\n                <\/div>\n            <\/div>\n           \n                              <div class=\"row\">\n                <div class=\"col-xxl-7 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.3s\">\n                    <div class=\"coverage--text\">\n                        \r\n                    <\/div>\n                <\/div>\n            <\/div>\n                 <\/div>\n\n      \n\n        \t\t\n\t\t\t\t\n\t\t\n\n    <\/div>\n<\/section>\n\n\n<section id=\"service-band-1443901855\" class=\"buy--section section--bottom\">\n\n    <div class=\"buy--bx--cont wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.3s\">\n        <div class=\"container\">\n            <div class=\"buy--bx\">\n\n                <!-- Icon -->\n                                    <span class=\"img--bx\">\n                        <img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/uploads\/2026\/03\/light.png\" \n                             alt=\"\">\n                    <\/span>\n                \n                <!-- Content -->\n                <div class=\"text--grp\">\n\n                    \n                                            <p>The CBUAE provides a formal dispute resolution process for insurance-related complaints that have not been resolved to the client\u2019s satisfaction through the broker or insurer\u2019s internal complaints process.<\/p>\n                    \n                <\/div>\n\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Button -->\n    \n<\/section>\n\n\n<section class=\"coverage--section section--padding nomargin-coverage\" >\n    <div class=\"container\">\n <div class=\"title--grp\">\n\t \n\t \t\t \n                   \n            <div class=\"row\">\n                <div class=\"col-12 wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.2s\">\n                    <h4 class=\"h3\">IPROMES: Dubai Health Authority<\/h4>\n\t\t\t\t\t<p class=\"pl\">If your complaint relates to health insurance services in Dubai, the Dubai Health Authority (DHA) has created IPROMES, a dedicated platform for sharing feedback, complaints, suggestions, or compliments about health insurance services.<br \/>\r\n<br \/>\r\nIPROMES plays a key role in ensuring customers receive high quality healthcare services and supports Dubai\u2019s vision of improving overall satisfaction and service excellence in the health insurance sector.<\/p>\n                <\/div>\n            <\/div>\n           \n                           <\/div>\n\n      \n\n        \t\t\n\t\t\t\t<div class=\"btn--grp text-center wow fadeInDown\" data-wow-duration=\"1s\" data-wow-delay=\"0.3s\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.isahd.ae\/Home\/Ipromes\"\n\t\t\t   class=\"btn btn--primary\"\n\t\t\t   target=\"_blank\">\n\n\t\t\t\t<span>Access the IPROMES platform<\/span>\n\n\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/dha.gov.ae\/en\"\n\t\t\t   class=\"btn btn--primary\"\n\t\t\t   target=\"_blank\">\n\n\t\t\t\t<span>For more information, visit the official DHA website<\/span>\n\n\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\n\n    <\/div>\n<\/section>\n\n\n<section class=\"queries--section py--lg bulid--section feedbackpagesection\">\n            <div class=\"queries--bg wow fadeInDown\" data-wow-delay=\"0.5s\" data-wow-duration=\"1s\">\n            <img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/uploads\/2026\/06\/complaint-banner.png\" alt=\"\">\n            <img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/uploads\/2026\/06\/complaint-banner.png\" alt=\"\">\n        <\/div>\n    \n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-md-7 col-lg-6\">\n                <div class=\"queries--content wow fadeInDown\" data-wow-delay=\"0.5s\" data-wow-duration=\"1s\">\n\n                                            <h2 class=\"h3\">Your Feedback Matters<\/h2>\n                    \n                                            <p>We value every piece of feedback we receive. Whether it is a complaint, a suggestion, or a compliment, your input helps us improve and continue to deliver the standard of service our clients expect.<\/p>\n                    \n                    <div class=\"queries--group\">\n\n                                                    <a href=\"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/#getaquote\" \n                               target=\"_self\"\n                               class=\"btn btn--border--blue\">\n                                <span>Submit Your Feedback<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/themes\/teq-pioneer\/assets\/images\/icons\/righta.svg\" class=\"svg\" alt=\"arrow\">\n                            <\/a>\n                        \n                                                    <a href=\"tel:+971%204%20357%203577\" \n                               target=\"_self\"\n                               class=\"btn btn--border--blue\">\n                                <span>Call<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/themes\/teq-pioneer\/assets\/images\/icons\/righta.svg\" class=\"svg\" alt=\"arrow\">\n                            <\/a>\n                        \n                                                    <a href=\"https:\/\/wa.me\/+971566806868\" \n                               target=\"_self\"\n                               class=\"btn btn--border--blue\">\n                                <span>WhatsApp Us<\/span>\n                                <img decoding=\"async\" src=\"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/themes\/teq-pioneer\/assets\/images\/icons\/righta.svg\" class=\"svg\" alt=\"arrow\">\n                            <\/a>\n                        \n                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2822","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Feedback and Complaints | \u0420\u0456\u043en\u0435\u0435r \u0406nsur\u0430n\u0441\u0435<\/title>\n<meta name=\"description\" content=\"Your feedback helps us improve. If something has not met your expectations, we want to hear about it and we want to put it right.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Feedback and Complaints | \u0420\u0456\u043en\u0435\u0435r \u0406nsur\u0430n\u0441\u0435\" \/>\n<meta property=\"og:description\" content=\"Your feedback helps us improve. If something has not met your expectations, we want to hear about it and we want to put it right.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"\u0420\u0456\u043en\u0435\u0435r \u0406nsur\u0430n\u0441\u0435\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-11T11:16:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/feedback-and-complaints\\\/\",\"url\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/feedback-and-complaints\\\/\",\"name\":\"Feedback and Complaints | \u0420\u0456\u043en\u0435\u0435r \u0406nsur\u0430n\u0441\u0435\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/#website\"},\"datePublished\":\"2026-06-02T10:37:04+00:00\",\"dateModified\":\"2026-06-11T11:16:41+00:00\",\"description\":\"Your feedback helps us improve. If something has not met your expectations, we want to hear about it and we want to put it right.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/feedback-and-complaints\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/feedback-and-complaints\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/feedback-and-complaints\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feedback and Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/#website\",\"url\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/\",\"name\":\"Pioneer Insurance Brokers\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/#organization\"},\"alternateName\":\"Pioneer Insurance\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/#organization\",\"name\":\"Pioneer Insurance Brokers\",\"alternateName\":\"Pioneer Insurance\",\"url\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/logo.svg\",\"contentUrl\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/logo.svg\",\"width\":2198,\"height\":804,\"caption\":\"Pioneer Insurance Brokers\"},\"image\":{\"@id\":\"https:\\\/\\\/pioneerinsurance.ae\\\/stage\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/pioneer-insurance-brokers-uae\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Feedback and Complaints | \u0420\u0456\u043en\u0435\u0435r \u0406nsur\u0430n\u0441\u0435","description":"Your feedback helps us improve. If something has not met your expectations, we want to hear about it and we want to put it right.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Feedback and Complaints | \u0420\u0456\u043en\u0435\u0435r \u0406nsur\u0430n\u0441\u0435","og_description":"Your feedback helps us improve. If something has not met your expectations, we want to hear about it and we want to put it right.","og_url":"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/","og_site_name":"\u0420\u0456\u043en\u0435\u0435r \u0406nsur\u0430n\u0441\u0435","article_modified_time":"2026-06-11T11:16:41+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/","url":"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/","name":"Feedback and Complaints | \u0420\u0456\u043en\u0435\u0435r \u0406nsur\u0430n\u0441\u0435","isPartOf":{"@id":"https:\/\/pioneerinsurance.ae\/stage\/#website"},"datePublished":"2026-06-02T10:37:04+00:00","dateModified":"2026-06-11T11:16:41+00:00","description":"Your feedback helps us improve. If something has not met your expectations, we want to hear about it and we want to put it right.","breadcrumb":{"@id":"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/pioneerinsurance.ae\/stage\/feedback-and-complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/pioneerinsurance.ae\/stage\/"},{"@type":"ListItem","position":2,"name":"Feedback and Complaints"}]},{"@type":"WebSite","@id":"https:\/\/pioneerinsurance.ae\/stage\/#website","url":"https:\/\/pioneerinsurance.ae\/stage\/","name":"Pioneer Insurance Brokers","description":"","publisher":{"@id":"https:\/\/pioneerinsurance.ae\/stage\/#organization"},"alternateName":"Pioneer Insurance","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/pioneerinsurance.ae\/stage\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/pioneerinsurance.ae\/stage\/#organization","name":"Pioneer Insurance Brokers","alternateName":"Pioneer Insurance","url":"https:\/\/pioneerinsurance.ae\/stage\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/pioneerinsurance.ae\/stage\/#\/schema\/logo\/image\/","url":"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/uploads\/2026\/05\/logo.svg","contentUrl":"https:\/\/pioneerinsurance.ae\/stage\/wp-content\/uploads\/2026\/05\/logo.svg","width":2198,"height":804,"caption":"Pioneer Insurance Brokers"},"image":{"@id":"https:\/\/pioneerinsurance.ae\/stage\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/pioneer-insurance-brokers-uae\/"]}]}},"_links":{"self":[{"href":"https:\/\/pioneerinsurance.ae\/stage\/wp-json\/wp\/v2\/pages\/2822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pioneerinsurance.ae\/stage\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pioneerinsurance.ae\/stage\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pioneerinsurance.ae\/stage\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pioneerinsurance.ae\/stage\/wp-json\/wp\/v2\/comments?post=2822"}],"version-history":[{"count":0,"href":"https:\/\/pioneerinsurance.ae\/stage\/wp-json\/wp\/v2\/pages\/2822\/revisions"}],"wp:attachment":[{"href":"https:\/\/pioneerinsurance.ae\/stage\/wp-json\/wp\/v2\/media?parent=2822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}